The Challenge:
Maria (name changed for privacy), a 62-year-old client living in supported
accommodation, was experiencing ongoing continence issues that were
affecting her health, confidence, and daily life. Frequent accidents, disrupted
sleep, and fear of embarrassment led to social withdrawal and increased
anxiety.
Her continence needs were being managed reactively rather than through a
structured, person-centred approach — impacting both her dignity and overall
wellbeing.
Our Approach:
VIVA identified that a professional continence assessment was key to
improving Maria’s outcomes. We engaged a qualified Continence Nurse
Consultant to complete a comprehensive assessment, looking beyond
symptoms to understand contributing factors such as routine, environment,
mobility, and health history.
Using a team-around-the-client model, we collaborated with Maria, support
workers, healthcare professionals, and coordinators to develop a tailored
continence management plan aligned with her personal goals.
What We Did Differently:
- Implemented an individualised, evidence-based continence plan
- Trained staff to deliver consistent, dignified continence support
- Shifted from reactive care to proactive, goal-focused strategies
- Embedded the plan into daily routines and care documentation
- Monitored outcomes and adapted the plan as Maria’s needs changed
This approach ensured everyone was aligned and Maria felt heard, respected,
and supported.
The Impact:
The results were both clinically meaningful and life-changing:
✅ Significant reduction in continence incidents
✅ Improved sleep and physical comfort
✅ Reduced risk of infections and skin breakdown
✅ Increased confidence and independence
✅ Re-engagement in social and community activities
Most importantly, Maria regained her dignity and sense of control over her
daily life
Why It Matters
Continence is often overlooked, yet it has a profound impact on a person’s
health, self-esteem, and participation in life. By investing in specialised
assessments and personalised care planning, VIVA demonstrates how small
clinical interventions can deliver powerful human outcomes.
Our Commitment:
This case study reflects VIVA’s commitment to:
- Person-centred, outcomes-focused care
- Strong clinical governance
- Skilled and supported staff adopting a team around the client approach
- Collaboration with clients and health professionals
- Improving quality of life, not just managing tasks
The Takeaway:
A continence assessment didn’t just reduce symptoms, it gave Maria her
confidence, comfort, and independence back.
That’s the difference personalised, proactive care can make.
Connect with VIVA Mutual via our online Link: VIVA Mutual Connect Now or phone our Support Centre on 8877 8000 or send an email to admin@vivamutual.org.au