VIVA Mutual Feedback Charter

Make a Complaint, Give a Compliment, or Provide Feedback

VIVA Mutual will always listen and try to resolve any issues. VIVA Mutual will never hold provided feedback against you. VIVA Mutual will be continuously improving and taking feedback on board. A culture of feedback and customer service – connecting to the VIVA difference means we embrace feedback and will take action quickly to resolve issues.

As a registered NDIS provider, and a registered Aged Care provider, we work within the Code of Conduct and Practice Standards of both agencies.

How can you make a complaint, give a compliment or provide other feedback?

Fill in our Online Form: Complete the form available below.
Speak to a VIVA Mutual worker: Let a VIVA Mutual worker know that you have feedback.
Contact Our Support Centre: Call us at (08) 8877 8000 and speak to our Operations Lead.
Print Our Feedback Form: Write down your feedback and send addressed to VIVA Mutual: 16-20 Hindmarsh Avenue, Welland 5007.

We seek to resolve complaints constructively and internally, but you have a right to escalate your complaint to the relevant statutory authority at any time.

NDIS

Call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged

Click https://www.ndiscommission.gov.au/complaints/make-complaint-about-provider-or-worker

Aged Care

Call 1800 951 822.

Click Aged Care Quality and Safety Commission