Private-Pay Aged Care Support at Home - Adelaide Metro
Reliable help at home, with a consistent professional support team you can trust.
Key benefits
- Responsive Start in 48–72 hours (where feasible)
- Consistent support team (fewer new faces)
- Overnight & 24/7 support available
- Clinical escalation pathways when needed
From a few hours a week to overnight and 24/7 support, VIVA Mutual helps older people stay safe, independent, and comfortable at home – without the need to wait for a My Aged Care Assessment.
- People-first care
- Experienced teams
- Clear, transparent pricing
- Responsive communication
- Registered with both My Aged Care & NDIS
Why families choose VIVA Mutual
People-first care
Experienced teams
Clear, transparent pricing
Responsive communication
Registered with both My Aged Care & NDIS
Is private-pay home care right for you?
- You need help urgently. For example, to allow for a safe and timely hospital discharge, or you need extra support now to prevent hospitalisation or residential care*
- You want to top up the hours you receive via the Support At Home Program
- You want a consistent team and fewer last-minute cancellations
- You need overnight support or 24/7 care at home
- You’re coordinating care for a parent and need things to be simpler
- You need a respite break, or new to provide respite for your main care
- You have the resources to pay privately on a fee for service basis
*However, if you require immediate emergency help, ring ‘000’
What we can help with
Overnight & 24/7 care
Sleepovers, active nights, 24-hour rosters and short-term stabilisation
Clinical support (as appropriate)
Nursing oversight and escalation pathways for higher needs
Choose a simple package
We’ll ensure your needs are met.
Rapid Start Support (Hospital-to-Home)
Ideal after a fall, surgery, illness, or hospital discharge.
- Responsive intake
- First-week roster
- Safety check
- Step-down plan
Weekly Continuity Support
Ongoing support delivered by a consistent small team.
- Scheduled weekly help
- Regular check-ins
- Optional family updates
Overnight & 24/7 Support
When nights are the hardest, or when safety needs to be constant.
- Sleepover support
- Active nights
- 24-hour rosters
- Short-term respite
How it works
Call us or request a consult
We’ll come to your home and design a personal support plan
We take you through our Service Agreement
Meet your team and start support
We review and adjust
Clear pricing with no surprises
Private-pay support is usually charged hourly, with different rates for evenings, weekends and public holidays. Charges are identical to VIVA’s My Aged Care Support At Home Program so there are no surprises.
We’ll confirm pricing before support begins, and we’ll help you choose the most cost-effective schedule.
Frequently asked questions
Do I need My Aged Care approval?
No. Private-pay support can start without My Aged Care assessments or approvals. If you later choose to apply for funded support, we can help you understand your options.
Can I use private pay while waiting for funding?
Yes. Many families start private-pay to get support in place quickly, then adjust once funding is confirmed.ed Care assessments or approvals. If you later choose to apply for funded support, we can help you understand your options.
How fast can you start?
In many cases, we can start within 48–72 hours (depending on location, rostering and care needs).
Do you provide overnight or 24/7 care?
Yes. We can provide sleepovers, active nights, and 24-hour rosters depending on your needs.
Will I get the same carers?
We aim to provide a consistent small team so you don’t feel like you’re starting over each visit.
What about safety and quality?
VIVA Mutual is registered with both My Aged Care and the NDIS, which means we operate under nationally recognised standards for safety, quality, and governance.
This includes:
- Robust screening, training and supervision of our staff
- Clear incident management and escalation processes
- Regular quality reviews and continuous improvement
- Strong safeguarding, privacy and risk management practices
Being registered across both systems also means we are experienced in supporting people with complex and changing needs, including situations that require reliable overnight or 24/7 support.
For you and your family, this means confidence that support is delivered by a provider that is accountable, well-governed, and focused on keeping people safe and supported at home.
Ready to get support in place?
Call VIVA Mutual today and we’ll help you build a simple, reliable plan for care at home.